File Submission

We support a multitude of software applications, but if you are supplying print ready files, we prefer them to be in PDF (Portable Document Format) format. 

Always check settings such as crop marks/cut lines and bleeds and preview your PDF before sending.

If you do not wish to download our templates, the 'High Quality' or 'Print' setting within most applications will be acceptable.

proofing

PDF Softproof is a quick and inexpensive confirmation that your files were received by the printer with fonts, images, and artwork as expected. 

A PDF Softproof is a representation or simulation on a computer monitor of what an image is going to look like on an output device, such as a printer.

A PDF Softproof only simulates the appearance of an ink-on-paperproof, also known as a Hard Proof.

For colour sensitive projects a Hard Proof is recommended.

A Hard Proof is a process of printing a print ready PDF file on the chosen substrate within 1 to 2 business days. 

Inspect your Hard Proof very closely and make sure everything is correct.Once satisfied you can approve outright or approve with your tweaked file.

Once we receive approval the turnaround clock will start ticking from then onwards.

Production Time

Production Time is the production time, or the window between proof approval and handing off to the shipper.

For online orders, turnaround time can be selected in periods of 2, 3, and 4 business days.

Once we receive PDF Softproof or Hard Proof approval the turnaround clock will start ticking from then onwards.

Rarely a project will not ship within the turnaround window. If we have any concerns we will reach out immediately to discuss possible solutions.

Save the day requests accepted! Email or call us for a custom or rush order. 

Already ordered online? To convert your online order to a custom order with expedited production and shipping options, reply to your confirmation email or call us.

Shipping

Online orders are scheduled to be produced and packaged during the selected turnaround window.

Custom orders are produced to arrive by the set due date. Same day courier services typically start at $25.00 for Toronto area. Overnight delivery will be estimated in advance by your print coordinator.

After hand off to the shipper a notification email is sent to you. If your selected service has tracking, a tracking number will be provided.

You are welcome pick up or send your own courier. We ask that you wait until your pick-up notification is sent. Our business hours are 9AM - 5PM, Monday to Friday.